Outsourcing
"Extraordinary claims require extraordinary evidence." ~ Carl Sagan
Maximizing Value
We redefine how companies can unlock value from outsourcing, managed services, and third-party labor. From strategy through execution, we guide organizations through the full lifecycle with a clear focus on results, not just recommendations. We lead every phase from opportunity discovery to sourcing, contracting, and implementation - all through the lens of
scaling talent,
reducing cost, and
building resilient global delivery.
What we do
- Evaluate the Opportunity: We don’t take your spend at face value, we interrogate it. Yates dissects where dollars are going, where they’re being wasted, and what your suppliers aren’t telling you. We map stakeholder friction, operational drag, and misaligned incentives to reveal the real cost of the status quo and the size of the prize when it's fixed.
- Set the Strategy: Most outsourcing deals are dated the day they’re signed. We build modern delivery strategies that align with your growth, roadmap, and future-state business. Whether it’s outcome-based MSPs, nearshore GCCs, or hybrid delivery models, we architect so you can move fast, scale with purpose, and embed innovation by design.
- Build the Business Case: The best ideas stall without board-ready business cases. We build them grounded in defensible data, full transparency, and executable ROI. Our models go beyond savings to quantify agility, resilience, automation potential, and total cost-to-serve, making it easy to say “yes” to smart change.
- Negotiate What Matters: Yates doesn’t manage process, we weaponize it. We support sourcing from RFP to signature, structuring contracts that align performance with your outcomes, not vendor activity. We drive competitive tension, expose provider blind spots, and insert accountability where it’s missing.
- Implement & Operationalize:
We deliver transitions, stand up governance, execute change, and embed new operating models across functions and geographies. From activating GCCs to engineering provider accountability, we don’t stop until the new model is live, stable, and delivering results.
We Challenge the Status Quo and Your Suppliers: Most third-party ecosystems are bloated, opaque, and optimized for vendor convenience. We dismantle that. Yates introduces a reset, replacing legacy models with streamlined, accountable, high-performance delivery built around your business.
We Bring Market Intelligence + Executive Access: You don’t need another generic benchmark. Yates has real-time insight into what top-performing companies are doing — and direct relationships with the providers that serve them. That means smarter strategy, better deals, and real leverage.
We Translate Complexity Into Control: Outsourcing shouldn't feel like chaos. We create visibility, governance, and discipline — connecting sourcing to strategy, budgets to outcomes, and vendors to value. You get confidence, not just compliance.
We Architect the Next Generation of Operating Models: Whether it’s GCCs, outcome-based MSPs, or hybrid delivery models that blur the lines between vendor and partner, we don’t retrofit yesterday’s ideas. We design for agility, innovation, and scalability from day one.
We’re Not Afraid to Be Accountable: Our model is built around outcomes, not time and materials. We take on risk. We stake our fees to your success. And we deliver on the things that matter to the business: cost reduction, speed to value, resilience, and transformation.
We Accelerate Decision Velocity: You can’t afford 12-month strategy cycles. We bring the data, analysis, and frameworks to move fast — with confidence. From business case to board deck, we equip leaders to act decisively and show results early.