Artificial intelligence, machine learning and robotic process automation are drastically changing the enterprise. Yates can make it work for you.

We help your enterprise apply AI and automation to uplift the customer and employee experience, create innovation and insights across your business, increase efficiency, and create extraordinary financial benefits.

In all automation engagements, Yates ensures a rigorous selection of process and work flow candidates that balance return on investment with efficiency and innovation benefits. We also analyze and optimize processes prior to automation, delivering incremental ROI and business value.

Our focus includes:

• AI and automation strategy and roadmap development for infrastructure and business processes
• Vendor-neutral selection and sourcing of automation technology and suppliers
• Work flow process automation
• IT infrastructure and data center automation
• Automated contact channels and customer interactions
• Data analytics, discovery and automated modeling
• Automation change management, communications, skills assessment and transition of resources